FAQ
Do you have a catalog?
You can download our most recent catalog here: Lookbook
SHIPPING POLICIES Click here
How do I care for my new shirt/hoodie/shorts/joggers/etc?
First and foremost, wear proudly and often. When you’ve done that and it needs refreshing, turn it inside out, machine wash on a cold, gentle cycle or hand wash in cold water. Since there’s cotton involved, some garments will tend to shrink a bit after washing/drying. To minimize said shrinkage, dry on low, hang dry or wear wet and run around in the sun until wet no more. On second thought, you’re probably wearing it to the dance studio where you will get it all sweaty anyway so why dry it at all?
Why hasn’t my order shipped?
We do our best to ship orders within 1-2 days if the products are in stock but sometimes it takes a bit longer. But because we are a small company and some of our products are custom printed to order, processing of orders sometimes may take up to 3-4 business days even if the product is in stock. During December our processing time is extended to 2-3 business days.
How long does it take to get my stuff?
Some of our items are custom-printed to order and can take up to three to four weeks to ship if the item is back-ordered or pre-ordered. Most of the time we have the items in stock and can ship right away, however, our inventory online is not always 100% accurate. You can always send an email to sales@covetdance.com to check if the item is in stock if you need it in a hurry.
I ordered two shirts of the same size, why is one smaller?
You may experience some size variance when two shirts are of a different fabric or different percentage of cotton to other materials, as with tri-blends, or if they are a different cut. We try to note any such variables so you can choose wisely. It may also be the case that one shirt has been pre-shrunk as part of the manufacturing or printing process. The difference between shirts of the same size should be minimal.
30 Day Money Back Guarantee
RETURNS: All returns must be done within one month of receiving your package. You must have the original packing list and on that list please circle the item(s) that you will be returning. All merchandise returned must be in the same condition in which it was received. All refunds will be credited to your card from Covet Dance. Covet Dance does not reimburse shipping charges.
EXCHANGES: All exchanges must be done within fourteen days of receiving your package. You must have the original packing list and circle what you are exchanging and a note letting us know what you would like to exchange it for. If an exchange is made for a different item, you must pay the difference before the order is resent out. Also, if there is a difference in payment your credit will come back to you through a check issued by Covet Dance or a credit to your card. Covet Dance does not reimburse shipping charges.
What if my shirt doesn’t fit?
Because our shirts are often limited editions and we only print limited quantities, we are unable to guarantee size exchanges. As a result, please make sure you check out our sizing charts before buying a shirt! Each page should have its own sizing chart. If your shirt doesn’t fit, email sales@covetdance.com within 21 days of receiving your order. If you need longer because it was a gift just email us for return approval. Please include the following information:
- Name and address
- Reason for return
Once we acknowledge your email request, send the shirt to Covet Dance, 4023 Camino Ranchero, Ste F, Camarillo, CA 93012. Upon receipt, we will either send you a replacement shirt or issue you a store credit equal to the full price of your shirt (excluding shipping & handling). Please note that shipping is non-refundable, and you are responsible for the shipping costs to send the shirt back to us.
What if my item arrives damaged?
Because our items are often limited editions and we only print limited quantities, we are only able to replace a limited number of damaged products. If your item is damaged, email sales@covetdance.com within 21 days of receiving your order. Please include the following information:
- Name and address
- Name of the item you purchased
- A picture of the damage
- Reason for return
If there is a replacement item available, we will send you a pre-paid envelope that you can use to return it to us. Within 5 days of receiving your pre-paid envelope, please send the item to Covet Dance, 4023 Camino Ranchero, Ste F, Camarillo, CA 93012. Upon receipt and verification of the damaged item, we will then ship you a replacement product. If there is no replacement item available, you will be issued a store credit (including what you paid for shipping & handling).
Security
Is my personal info safe?
Security is extremely important at Covet Dance. We use industry-standard SSL (secure sockets layer) encryption to protect your personal information. We never store your credit card information on our servers, and we don’t sell your personal information to any third parties. For more information, you can check out our full Privacy Policy.